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Apr 24
CVB News: St. Petersburg/Clearwater
The St. Petersburg/Clearwater (Florida) CVB can be congratulated on two counts, according to a news article dated April 11, 2006 at TravelDailyNews.com.  The first point is that, according to a survey distributed by the CVB to more than 200 local purveyors of travel and tourism services, the CVB has a 90.8% overall satisfaction rating.  The more important point, to my mind, is that the CVB cared and dared to ask, "How are we doing?"  Is this common practice in the industry?  Let's hope so.

Now all that's missing is a survey that asks visitors and convention-goers, "Did you come here because of something we did?"

2 Comments/Trackbacks




Good reminder to facilitate a setting where people speak and feel heard... Thanks Matt...

Kudos to them for stepping up and taking the initiative to ask the tough questions about their effectiveness.

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